City sets operational improvements for patron health and safety

Thursday, August 20, 2020

Leduc’s recreation facility patrons can now pre-book a time slot to access any one of the city’s amenities through the Live Leduc App designed for mobile devices, like smartphones and tablets. Customers can pre-register their access to city amenities, such as the Leduc Recreation Centre (LRC) fitness centre and indoor walking track, Alexandra Outdoor Pool, LRC aquatic centre, and arenas and fieldhouses that offer leisure activities. However, the city also recognizes the challenges associated with pre-registering as it’s an operational change under the COVID-19 health and safety protocols for customer and employee safety.

“We’re here to ensure you’re connected with the recreation services of your choice,” says Jackie Kamlah, director of Recreation Services for the City of Leduc. “With our phased reopening, we realize patrons may have a few questions with booking and accessing recreation activities due to our new safety protocols. Much of what we’ve put in place is for the health and safety of our customers, as well as our staff, such as limiting the number of bookings for the same amenity to once per day per patron, and staggering time slots between activities to manage traffic flow.”

As part of the city’s reopening strategy, the pre-booking feature was added to the Live Leduc App to allow recreation patrons the flexibility to schedule an appointment or reserve a time slot at the LRC and outdoor pool for their desired services during an available time slot. Key items patrons must consider:

Pre-booking recreation amenity activities up to 72 hours in advance is the best option to secure a spot. Customers are asked to arrive 15 minutes before their time slot, and pre-booking can be done through the following methods:

  • Download the Live Leduc App
  • Call guest services at the Leduc Recreation Centre (LRC) at 780-980-7120

Reduced capacity means limited availability for much of the city’s recreation facilities per the health and safety guidelines, like physical distancing and disinfecting common areas. Due to these changes, the city asks that all customers remember the following:

  • 75 per cent of capacity is managed through pre-booking appointments
  • 25 per cent of capacity is slated for walk-ins
  • 10-minute grace period for customers who don’t arrive on time for their appointment, after which is released for walk-ins

All time slots are first come, first served whether pre-booked or through the walk-in service.

For more information, visit HERE or call 780-980-7120.

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Mariann Tobin, Corporate Communications Officer
780–935-6540 (cell)