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City Maintenance & Utilities

Utilities & Utility Payments

The City of Leduc bills residents for utilities every 30 days, with payments due by the last business day of each month.

Any overdue account balances will incur a penalty. Your utility invoice includes both flat rates and variable rates. Flat rate charges include water, sewer, stormwater, and waste collection. Water and sewer are also billed at a variable rate per cubic meter.

  • Utility rates and charges are outlined in the City’s Fees Bylaw.
  • The City does not provide natural gas or electricity. Residents must arrange separate accounts with third-party providers for these services.
  • For after-hours water and wastewater emergencies, contact (780) 980-7108.

Virtual City Hall Customer Portal

Sign up and visit the new upgraded Virtual City Hall at vch.leduc.ca. You’ll need to know your tax roll number, utility account number, or general receivables account number.

Some other great features:

  • Customers can view and pay their utility account on the same page/screen
  • Customers can access past utility E-bills received or sent
  • Customers can view and pay their general receivables accounts (e.g. Ambulance)
  • Customers can view their property tax account balances
  • If you require previous year’s tax notices, please email [email protected]
  • Customers can purchase and view tax certificates, primarily for solicitors
Visit Virtual City Hall
Entrance of a civic center with a glass pyramid roof, surrounded by trees and benches, under a clear blue sky.

Setting Up Utility Services

Property owners in Leduc can set up their utility accounts by calling (780)-980-7163 or coming into the Leduc Civic Centre. Renters must pay a deposit and complete all necessary forms before opening a utility account. Applications can be filled out online or completed in person at the Leduc Civic Centre during regular business hours.

Go Paperless!

Utility account holders can sign up for free and convenient electronic billing (e-billing) by registering in one of four ways: through the online registration form, by emailing [email protected], calling (780) 980-7163, or in-person at the Leduc Civic Centre.

Switching to e-billing is an environmentally friendly option that reduces the need for paper bills and supports sustainable practices.

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Paying Your Utility Bill

You can pay your utility bill in person at the Leduc Civic Centre, through pre-authorized payments, online banking with your financial institution, or Virtual City Hall.

Residents can complete the Automatic Withdrawal Form, pre-authorizing the City to withdraw funds from their account to pay their utility bill in full each month. Applications must be submitted before the 15th of the month the bill is due. Bank account changes must be submitted at least 10 days before the withdrawal date. Fees for returned payments are outlined in the City’s Fees Bylaw.

Work with your financial institution directly to set up online bill payments using the following details:

  • The payee’s name is either “Leduc, City of” or “City of Leduc.”
  • Use all eight digits of your utility account with no decimal.

Payments are applied to your account on the date we receive them. This can take three to five banking days.

Use Virtual City Hall to view current and past utility invoices, make credit or debit (VISA debit/MasterCard debit) card payments, and modify your phone number, email and mailing address. If you need assistance setting up your Virtual City Hall account, please contact us at (780)-980-7163.

Overdue Accounts

Utilities are billed every 30 days and bills are due the last weekday of the month. A penalty is applied to any overdue account balances.

Utility E-Billing

Utility E-Billing

Name
Name
First Name
Last Name
Please enter your 8 digit account # with a decimal place. Don’t know? Call 780-980-7163

Personal information is collected in accordance with section 3 of the Municipal Government Act and section 33 (c) of the Freedom of Information and Protection of Privacy Act (FOIP) and is protected by FOIP. If you have any questions about the collection and use of the information, contact the City Clerk’s office at (780)-980-7177 or at #1 Alexandra Park, Leduc, Alberta T9E 4C4.